Terms of Use

Contents

• 1. About These Terms
• 2. About Us
• 3. Accessing Our Site
• 4. Your Account and Password
• 5. Intellectual Property Rights
• 6. No Reliance on Information
• 7. Product Information, Images and Samples
• 8. Limitation of Liability
• 9. Prohibited Uses
• 10. Viruses, Hacking and Security
• 11. Linking to Our Site
• 12. Third-Party Links
• 13. Uploads, Reviews and Communications
• 14. Trade Marks
• 15. Changes to Our Site and These Terms
• 16. Governing Law
• 17. Contact Us

1. About These Terms

These Terms of Use, together with any documents referred to within them, set out the terms on which you may use our website, whether as a guest or a registered user.

Use of our site includes accessing, browsing, viewing product pages, submitting enquiries, creating an account, requesting samples, placing products in a basket, or otherwise interacting with any part of the website.

Please read these Terms of Use carefully before using our site. By using our site, you confirm that you accept these Terms of Use and agree to comply with them. If you do not agree to these Terms of Use, you must not use our site.

These Terms of Use refer to the following additional policies and documents, which may also apply to your use of our site:

• our Privacy Policy
• our Cookie Policy
• our Terms & Conditions, which apply if you place an order with us
• our Delivery Policy, Returns & Exchanges Policy, and Damages Policy, where relevant

2. About Us

This website is operated by Wide Wings Tiles Ltd, a company registered in England and Wales under company number 08826357. Our VAT number is GB318131726. Our registered office is 29 Croft House Way, Morley, Leeds, England, LS27 8UA and our trading address is Unit 1 Scotch Park Trading Estate, Forge Lane, Leeds, LS12 2PY.

You can contact us using the following details:

3. Accessing Our Site

Our site is made available free of charge.

We do not guarantee that our site, or any content on it, will always be available, uninterrupted, secure, or free from errors or omissions. We may suspend, withdraw, discontinue, or change all or any part of our site without notice.

We will not be liable to you if, for any reason, our site is unavailable at any time or for any period.

You are responsible for making all arrangements necessary for you to access our site. You are also responsible for ensuring that all persons who access our site through your internet connection are aware of these Terms of Use and comply with them.

4. Your Account and Password

If you create an account on our website, or if you are provided with login details, passwords, or any other security information, you must treat that information as confidential and must not disclose it to any third party.

We reserve the right to disable any account, login, password, or user identification code at any time if, in our reasonable opinion, you have failed to comply with these Terms of Use.

If you know or suspect that anyone other than you knows your login details or password, you must notify us immediately.

You are responsible for all activity carried out under your account unless and until you notify us of unauthorised use.

5. Intellectual Property Rights

We are the owner or licensee of all intellectual property rights in our website and in the material published on it, including but not limited to text, photographs, product descriptions, logos, graphics, layout, downloadable documents, branding, and design elements.

Those works are protected by copyright laws, trade mark laws, database rights, and other intellectual property rights. All such rights are reserved.

You may print off one copy, and may download extracts, of pages from our site for your personal and non-commercial use only. You must not modify any printed or digital materials, separate images from accompanying text, remove branding or copyright notices, or use any content from our site for commercial purposes without our prior written consent.

You must not copy, scrape, reproduce, republish, frame, mirror, distribute, or exploit our website content for commercial gain, resale, marketplace use, SEO use, AI training, or competing business purposes without our prior written permission.

If you print, copy, download, or otherwise use any part of our site in breach of these Terms of Use, your right to use our site will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.

6. No Reliance on Information

The content on our site is provided for general information only. It is not intended to amount to technical, structural, installation, architectural, legal, or professional advice.

Although we make reasonable efforts to update the information on our site, we make no representation, warranty, or guarantee, whether express or implied, that the content on our site is accurate, complete, error-free, or up to date.

You must obtain professional or specialist advice before taking, or refraining from taking, any action based on content on our site.

Any advice, recommendation, or guidance given on the website, by email, by telephone, in showroom discussions, or through customer support is provided in good faith as general guidance only and should not be relied upon as a guarantee of suitability for your project, property, installation conditions, design expectations, or intended use.

7. Product Information, Images and Samples

Product images, lifestyle imagery, roomset photography, swatches, and samples shown on our site are for illustrative and general reference purposes only.

Tiles and related products may vary in shade, tone, texture, veining, finish, pattern, and appearance from batch to batch. Screen settings, lighting conditions, photography, printing, and environmental conditions may also affect how colours and finishes appear. Such variation is normal and does not constitute a fault or misdescription.

Samples are provided for general guidance only and should not be treated as an exact representation of every tile in a delivered batch. Samples may come from a different batch to the goods ultimately supplied.

Product names, descriptions, and labels displayed on our website may differ from factory names, product codes, packaging descriptions, or manufacturer references. Manufacturers often use their own internal naming systems or codes, while we may use consistent retail naming across our website, quotations, invoices, and sales channels. Such differences in naming alone do not indicate that the wrong goods have been supplied.

Dimensions, tile sizes, thicknesses, slip ratings, coverage figures, and technical information are provided as general guidance only and may be subject to manufacturing tolerances, specification updates, or supplier changes. If exact specification is critical to your purchase, you must verify the relevant details with us before ordering.

Nothing on our site forms part of a binding contractual description except to the extent expressly confirmed by us in writing at the time of order acceptance.

8. Limitation of Liability

Nothing in these Terms of Use excludes or limits our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot be excluded or limited by law. Your statutory rights as a consumer are not affected.

To the fullest extent permitted by law, we exclude all implied conditions, warranties, representations, and other terms that may apply to our site or any content on it.

We shall not be liable to any user for any loss or damage, whether in contract, tort, breach of statutory duty, or otherwise, arising under or in connection with:

• use of, or inability to use, our site
• reliance on any content displayed on our site
• interruption, suspension, withdrawal, or unavailability of our site
• viruses, malware, denial-of-service attacks, or other technologically harmful material
• loss of profits, sales, business, revenue, or opportunity
• business interruption
• anticipated savings not being achieved
• loss of data, goodwill, or reputation
• indirect or consequential loss or damage

If you are a business user, you acknowledge that our site is made available for general information only and we shall have no liability to you for any business losses arising from your use of, or reliance on, our site.

9. Prohibited Uses

You may use our site only for lawful purposes. You must not use our site:

• in any way that breaches any applicable local, national, or international law or regulation
• in any way that is unlawful or fraudulent, or has any unlawful or fraudulent purpose or effect
• to transmit, procure the sending of, or upload any unsolicited or unauthorised advertising or promotional material
• to knowingly transmit any data, or send or upload any material, that contains viruses, trojans, worms, spyware, adware, or other harmful programs
• to gain unauthorised access to our site, server, hosting environment, accounts, databases, or connected systems
• to scrape, harvest, crawl, extract, or systematically collect data or content from our site without our written consent
• to copy product listings, descriptions, images, pricing, or branding for use on marketplaces, competing websites, or third-party platforms
• to interfere with, damage, disable, overburden, or impair our site or any related systems

We reserve the right to suspend, restrict, or terminate your access to our site if you breach these Terms of Use.

10. Viruses, Hacking and Security

We do not guarantee that our site will be secure or free from bugs or viruses.

You are responsible for configuring your information technology, computer programs, and platform in order to access our site. You should use your own virus protection software.

You must not misuse our site by knowingly introducing viruses, trojans, worms, logic bombs, or other material that is malicious or technologically harmful. You must not attempt to gain unauthorised access to our site, the server on which our site is hosted, or any server, computer, or database connected to our site.

Any such breach may constitute a criminal offence. We may report any such activity to the relevant law enforcement authorities and will co-operate with those authorities by disclosing your identity where legally required to do so.

11. Linking to Our Site

You may link to our homepage, provided you do so in a way that is fair, legal, and does not damage our reputation or take advantage of it.

You must not establish a link in such a way as to suggest any form of association, approval, endorsement, or partnership on our part where none exists.

You must not establish a link to our site from any website that you do not own or control.

Our site must not be framed on any other site, nor may you create a link to any part of our site other than the homepage without our prior written consent.

We reserve the right to withdraw linking permission without notice.

12. Third-Party Links

Where our site contains links to third-party websites, resources, services, social media platforms, videos, maps, payment providers, or review platforms, those links are provided for your information and convenience only.

We have no control over the contents of those sites or resources and accept no responsibility for them or for any loss or damage that may arise from your use of them.

The inclusion of any third-party link does not imply approval, endorsement, or recommendation by us.

13. Uploads, Reviews and Communications

If our site allows you to submit reviews, comments, images, questions, testimonials, or any other content, you must ensure that anything you submit is accurate, lawful, non-defamatory, non-misleading, and does not infringe the rights of any third party.

You must not post or submit any content that is abusive, threatening, discriminatory, obscene, offensive, confidential, misleading, or otherwise objectionable.

By submitting any content to our site, you grant us a non-exclusive, worldwide, royalty-free, perpetual licence to use, reproduce, adapt, publish, display, distribute, and otherwise exploit that content in connection with our business and marketing.

We reserve the right to remove, edit, refuse, or not publish any review, submission, or communication at our discretion.

14. Trade Marks

“Wide Wings Tiles”, our logo, and any associated names, logos, slogans, graphics, and branding used on our site are trade marks or unregistered trade marks belonging to us or our licensors.

You must not use those marks without our prior written consent.

15. Changes to Our Site and These Terms

We may update and change our site from time to time to reflect changes to our products, services, business priorities, legal obligations, or customer needs.

We may revise these Terms of Use at any time by amending this page. Please check this page from time to time to take notice of any changes, as they are binding on you from the date of publication.

The version in force at the time of your use of the site will apply.

16. Governing Law

These Terms of Use, their subject matter, and their formation are governed by the laws of England and Wales.

If you are a consumer, you and we both agree that the courts of England and Wales will have jurisdiction, although if you reside in Scotland or Northern Ireland, you may also bring proceedings in your home jurisdiction.

If you are a business user, the courts of England and Wales shall have exclusive jurisdiction.

17. Contact Us

If you have any questions about these Terms of Use or our website, please contact us: